Privacy Policy

How we handle your personal information

This privacy policy describes how we, Goonhilly Earth Station (“Goonhilly” or “GES Ltd”) and our affiliates collect, use, and disclose information collected from, and about, you when you use our website (www.goonhilly.org), our subdomains, including but not limited to, our blog, our Careers page, or other customer service systems (together, the “service”).

Content

Collection of Personal Information

Information You Provide to Us

You can visit our (GES Ltd) website without telling us who you are. We collect personal information about you, such as your name and email address (“Personal Information”) if you were identified as a contact in a service order or contact us via any means available through our website (technical support, Careers page, form on our blog, sign up to receive news releases, event invitations, investor relations updates, or email us).

Many of our services can be used without registering with us.

If you email us, we may retain a record of such email communication, including your email address, the content of your email, and our response.

We retain personal information collected about you in line with our internal data retention policies.

Information We Collect Automatically

As you use the service, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the website, and information about your computer and internet connection, including your IP address, operating system, and browser type.

We (or our service provider) also may collect information through the use of cookies.

A cookie is a small file containing a string of characters that is sent to your browser and stored on your hard drive when you visit our website. A cookie helps our website remember, and customise your visit and improve our understanding of how you interact with the service. When you visit our service, the cookie tells us whether you have visited us before or are a new visitor. This allows us to measure the effectiveness of our service and ascertain whether the service is operating at an optimal level.

Overall, cookies help provide you with a better service, by enabling to track return visits, collect usage information, and perform research, analysis, and site analytics. The cookie does not extract any information from your computer.

If for any reason you decide that you do not want all of your activities to be stored you may set your browser and mobile settings to block cookies and local storage devices.

If you would like to know more about cookies, including flash cookies/local storage devices, the following websites provide useful information:

In addition to information we collect directly from users, we also may receive certain information from third parties, and we may combine this information with information we have collected.

Google Analytics

We may employ Google Analytics internet tools to collect information about usage of our Sites. Google Analytics collects the IP address assigned to you or device identifier on the date you visit our Site. The Google Analytics tools do not identify or collect your name, e-mail address, or other directly identifying information.

Google Analytics tools also collect specific visitor cookie data, such as the source, medium, and keywords used to visit the Sites, and other information, such as how often users visit the Sites, what pages they visit when they do so, and what other websites they used prior to coming to the Sites. Although Google Analytics creates a cookie to identify you as a unique user the next time you visit the Sites, the cookie cannot be used by anyone but Google.

For specific information about how Google Analytics may be used to track your Personal Information and how to restrict it, please see Google’s privacy practices website. To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout.

CookieBot is a tool we use to help you understand the types of cookies we use on our website. CookieBot regularly scans our website to provide this information to you. Cookiebot has created the following declaration to support you in making informed choices about cookie consents on our website:

Links to other websites, applications, and services

Our service contains links to other websites, applications, or services that GES Ltd does not own, manage, or control. GES Ltd does not control the privacy practices of such third parties, and you are subject to the privacy policies of those third parties when you use their services.

Use of Personal Information

We might use the information we collect to:

Inform you about our products and services;
Communicate with you and respond to your requests or inquiries, including as part of the “Contact Us” feature on our website;
Provide you with services if you are or become a customer of Goonhilly Earth Station Ltd;
Consider you for current or future job opportunities if you reply on our Careers page;
Provide customer support or troubleshooting in connection with your use of our services;
Conduct market research and tracking of sales data, including contacting you directly or via a third party to participate in customer satisfaction surveys or questionnaires via telephone, email or otherwise, and soliciting your opinions or feedback on our business activities;
Support our educational, networking, marketing, social, recruiting, and other business purposes;
Improve our marketing and promotional efforts;
Create and improve our products or services, including improving the features and content of the service;
Carry out our obligations and enforce our rights arising from any contracts entered into between you and GES Ltd, including for billing and collection; and
Fulfill any other purpose for which you provide your consent.

We do not sell your information to anyone, and we do not use automated systems to make decisions about you.

Disclosure of Personal Information

We may disclose any information we collect if you specifically authorise the disclosure or in the following circumstances:

With Trusted Service Providers and Business Providers.

We may disclose your information to trusted third party service providers that we use to support our business. These service providers may have access to your information for the limited purpose of providing the service we have contracted with them to provide. These service providers do not have any independent right to share this information and may use it only as we direct.

Law Enforcement.

We may disclosure your personal information if required to do so by law or subpoena. We may also disclose your information to governmental authorities or law enforcement if we believe that it is reasonably necessary to do so in order to comply with a law or regulation; to protect the safety of any person; to address fraud, security, or technical issues; or to protect our rights or property.

In an Aggregate and Non-Personally Identifiable Manner.

We may disclose aggregate, non-personally identifiable information about the overall use of our Service publicly or with interested third parties to help us improve the service.

In Connection with a Sale or Change of Control.

If Goonhilly Earth Station Ltd becomes involved in a merger, divestiture, restructuring, reorganization, dissolution, or transaction involving the sale of all or substantially all of its assets, we may disclose and/or transfer your information during any such process.

Transfer of Personal Information

Your information collected through the service may be stored in the UK or any other country in which GES Ltd, its affiliates, or its service providers maintain facilities. We may transfer information that we collect about you, including personally identifiable information, across borders and from your country or jurisdiction to other countries or jurisdictions around the world that may not have the same data protection laws as your jurisdiction. We rely on legally-provided mechanisms to lawfully transfer data across borders.

Your Rights to Access and Control Your Personal Data

As permitted by law, you have options in relation to the information that we have about you. Specifically you have the ability to:

Be informed and access data – You can ask us what personal information we maintain about you and ask us for a copy of the information we hold about you.
Change or correct data – You can ask us to change, update or fix your data in certain cases, if it is inaccurate or incomplete.
Delete or restrict data – You can ask us to delete or restrict how we use your personal information, but this right is determined by applicable law and may impact your access to some of our services. There may be legal or other official reasons why we need to keep or use your data.
Take data – You can ask us for a copy of the data you provided to us in a structured, commonly used and machine-readable format.
Object to processing of data – You can ask us to stop processing or using all or some of your information, provided that we have no legal right to keep using it.

To find out whether you can exercise these options, or to withdraw your consent, please contact us. This will only affect the way we use information when our reason for doing so is that we have your consent. If you withdraw your consent, we may not be able to provide certain services to you. If this is so, we will tell you.

If you have any concerns regarding how we handle your personal data, please contact us immediately. Should you feel we have not dealt with your concerns you have a right to complain to the Information Commissioner's Office.

Other Important Information

Protection of Personal Information

We maintain administrative, technical, and physical safeguards to prevent unauthorized access to, or disclosure or, any of your personal information.

We regularly monitor our systems for possible vulnerabilities and attacks. However, no data transmitted over or accessible through the Internet can be guaranteed to be 100 percent secure, so we cannot guarantee the complete security of your personal information.

Lawful Basis for Processing

We will only collect and process personal data about you where we have a lawful basis to do so. The legal basis will depend on the reason we collected your information. Lawful basis includes consent (where you have given your authorisation), contract (where processing is necessary for the performance of a contract with you) or because it is in our legitimate interest to use your information to provide the services.

Children’s Privacy

Our service is not directed to persons under the age of 13. If we become aware that we have collected personal information from a child under the age of 13 without verification of parental consent, we will promptly take steps to remove that information from our systems.

If you believe that we might have any information from or about a child under 13, please contact us.

Amendments to this Privacy Policy

We may amend this Privacy Policy from time to time. If we make any changes to this Privacy Policy, we will post the changes on our website. We may also notify you of the change using email or other means.

Revision: 14/12/2020